Refund policy

Refund-by-delivery. Six sections. One visual.

Volume vendors charge 3-month minimums and refuse pro-rata. Automation vendors do not refund at all. We refund based on what we have actually delivered — and we publish the matrix below before you pay.

Last updated 2026-04-30.

Three refund bands at a glance.

Green Full refund. Sections 1 + 4.
Amber Partial / pro-rata refund. Sections 2 + 3 + 5.
Gray No refund — labour delivered. Section 6 (post-call only).

Six sections — read every one.

Full refund

Section 1 — 7-day window before the voice-match interview.

You may cancel any time before the voice-match interview is scheduled. Full refund posted to the original card within 5-10 business days. Toptronic absorbs the Airwallex card-fee as a goodwill measure (we retain the right to change this policy in future).

Refund minus delivered labour

Section 2 — 7-day window after the voice-match interview.

If you cancel within 7 days of the voice-match interview, we refund the deposit minus the senior-labour line item (USD 1,200 = 4 hours × USD 300/hr — the voice-match interview hours that have been delivered). The cancellation flow shows the live calculation before you click confirm.

Pro-rata of unused days

Section 3 — Days 8 to 30 — mid-month cancellation.

Pro-rata refund of unused days. Already-delivered hours are non-refundable. Service stops at the end of the cancellation day; the next-month anchor does not auto-renew.

Full pro-rata — no exceptions

Section 4 — Toptronic-side TTPA unavailability.

If your TTPA becomes unavailable for reasons attributable to Toptronic (illness, departure, hardware failure beyond 24 hours, or any other Toptronic-side cause) and we cannot replace them with a back-up TTPA inside 48 hours, you receive a pro-rata refund of unused days regardless of the cancellation window.

This clause is non-negotiable: your service is paid in advance, our delivery is the consideration, our failure to deliver triggers refund.

Pro-rata of unused months

Section 5 — Annual pre-pay mid-cycle cancellation.

If you took the 16.7 % annual-prepay discount and cancel mid-cycle, you receive a pro-rata refund of unused months. The annual prepay was given for the discount, not for waiving refund rights.

Pre-call refund / post-call no refund

Section 6 — Tier-0 suspension consultation (USD 300).

Pre-call: full refund any time before the consultation begins. Post-call: no refund — the 60-minute senior diagnostic time has been delivered = consumed labour. The disclaimer on /services/account-recovery/ above the $300 CTA makes this explicit before payment.

No promise of LinkedIn account restoration is implied or made by Toptronic. Tier-0 is a diagnostic consultation, not a remediation engagement.

How the refund actually executes.

Trigger: you click Cancel on /account/, or you email billing@toptronic.com.
Calculation: the /account/ flow displays the per-section amount before you confirm. No surprise math.
Execution: Airwallex refund call (3DS2-confirmed for Tier 1-3 cards; Hosted-Page void for Tier-0).
Settlement: 5-10 business days back to the original card. International cards may take longer per issuer policy.
Audit: a refund-confirmation email lands inside 1 business day with the exact amount and the /legal/refund/ section that applied.

Disputes and consumer-rights overlay.

Australian buyers retain rights under the Australian Consumer Law that cannot be excluded by this policy. UK buyers retain rights under the Consumer Rights Act 2015. EU buyers retain rights under Directive 2011/83/EU and any local transposition. Hong Kong buyers retain rights under the Sale of Goods Ordinance.

If a dispute cannot be resolved within 30 days of written notice to billing@toptronic.com, the Service Agreement at /legal/terms/ §16 applies (Hong Kong governing law; HKIAC arbitration).